Glossary
Snippets
Short, reusable text blocks for communicating with customers.
Snippets are short, reusable text blocks that can be used in customer emails, chat conversations, and within your CRM. They improve efficiency while ensuring the quality of each written customer interaction. They’re also very easy to create within your CRM or sales manual.
Snippets are different from email templates because snippets are limited to a sentence or paragraph, whereas email templates are an entire, complete email.
Snippets are important once you’ve nailed down your messaging and know the best way to write to customers word-for-word.
Snippets are different from email templates because snippets are limited to a sentence or paragraph, whereas email templates are an entire, complete email.
Snippets are important once you’ve nailed down your messaging and know the best way to write to customers word-for-word.