Glossary

A B C D E F G H I J K L M N O P Q R S T U V W

VoIP

Online phone systems for remote or mobile employees.

Every team doing outbound calling needs to provide sales reps with a phone system. If you don't have a company landline phone, do this through voice over internet protocol (VoIP). This must be integrated seamlessly with your CRM.

Personal cell phones can’t be your primary phone system for many reasons, including:
• Activity isn't transparent
• Calls aren't recorded or saved on the CRM
• Distracting

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