How to Boost Your Sales on LinkedIn in 2023

 

With over 900 million members worldwide, LinkedIn has become the go-to platform for professionals looking to network and connect with others in their industry. But did you know that it’s also a powerful tool for businesses looking to boost their sales?

That’s right! LinkedIn can help you reach potential customers, build relationships, and ultimately increase revenue.

Let’s go over six cutting-edge strategies to help you unlock the full potential of LinkedIn and take your sales to the next level in 2023.

1. Make your profile shine

In the world of business, first impressions matter, and your LinkedIn profile is no exception. Since your LinkedIn profile is frequently the initial interaction between you and prospective customers, optimizing it to leave a lasting impression is crucial.

To optimize your profile, start by ensuring that it’s complete. That means filling out every section, including your education, work experience, and skills. Make sure to include your current job title and a clear and concise headline that accurately reflects your area of expertise. This will help potential customers quickly understand what you do and whether you’re the right fit for their needs.

Next, it’s essential to use a professional photo. Choose a high-quality headshot that portrays you in a positive and professional light. Avoid using photos that are blurry, low-quality, or inappropriate. Remember, your photo is one of the first things people will see when they view your profile, so make it count.

Another key component of optimizing your LinkedIn profile is to write a compelling summary that highlights your unique selling proposition. This is where you can showcase your skills and experience, as well as your passion for your industry. Use your summary to demonstrate your expertise and explain how you can help potential customers achieve their goals.

Lastly, use relevant keywords in your profile to make it easier for people to find you. Think about the terms your potential customers might search for when looking for businesses like yours, and include those keywords in your profile. This will help your profile appear in search results and increase your visibility on the platform.

2. Smartly cast your net(work)

Connecting with your target audience is crucial to building meaningful relationships on LinkedIn — and you can’t make sales without establishing relationships first.

The first step is to use LinkedIn’s search feature to find potential customers who fit your ideal customer profile. This can include people in your industry, companies you want to do business with, or individuals with whom you share common interests.

When sending a connection request, it’s important to include a personalized message that explains why you want to connect. Avoid using generic messages, as they are less likely to be accepted. Instead, take the time to research the person you want to connect with and personalize your message accordingly to show that you are genuinely interested in connecting with them and increase the likelihood of them accepting your request.

Once you’ve connected with your target audience, it’s essential to engage with connections regularly. Comment on their posts and share valuable content that they will find interesting and relevant to establish yourself as a thought leader in your industry and build trust with your connections.

However, it’s important to remember that quantity doesn’t always equate to quality when it comes to LinkedIn connections. It’s important to manage LinkedIn connections carefully and keep your network relevant. You should regularly review your connections and remove those who are no longer relevant or active on the platform. That way, you can ensure that your network is focused on your target audience and increase the effectiveness of your sales efforts.

3. Ignite engagement with valuable content

Sharing valuable content on your LinkedIn profile is a great way to establish yourself as an industry expert, build trust with your connections, and ultimately boost your sales. When sharing content, it’s important to make sure that it is valuable and relevant to your target audience.

One effective way to share valuable content is to create and share your own blog posts, articles, and videos. These types of content allow you to showcase your expertise and share insights on relevant topics in your industry.

Another way to share valuable content is to curate content from other sources. Share articles, blog posts, and videos from reputable sources that are relevant to your target audience. When sharing content from other sources, be sure to add your own commentary or perspective to the post, which can help establish your own expertise and point of view.

4. Utilize the power of LinkedIn Groups

LinkedIn Groups is a powerful tool for businesses looking to build relationships with potential customers and establish themselves as thought leaders in their industry. Joining relevant groups helps you connect with others who share your interests and engage in meaningful conversations that can help you grow your business.

To utilize LinkedIn Groups effectively, first search for groups that are relevant to your industry or niche. You can do this by using LinkedIn’s search feature and filtering the results by group. Once you’ve found a group that looks interesting, join it and start participating in conversations.

Engage in conversations by commenting on posts, sharing your opinions, and asking questions. Engaging with posts in LinkedIn Groups will help you build relationships with other group members and demonstrate your expertise in your field. Additionally, sharing valuable content, such as articles or infographics, can help establish you as an industry expert and attract potential customers to your profile.

5. Add more value with LinkedIn Ads

LinkedIn Ads are a great way to reach your target audience on the platform. With LinkedIn Ads, you can target your ads to specific industries, job titles, and locations, making it easier to reach the right people. This targeted approach can help you save time and money on your advertising efforts and increase the effectiveness of your sales strategy.

When creating LinkedIn Ads, it’s important to use compelling ad copy and visuals that grab your audience’s attention. Your ad copy should be clear and concise, and highlight the benefits of your product or service. Additionally, your visuals should be eye-catching and relevant to your ad’s message. By doing so, you can increase the likelihood of your target audience engaging with your ads and ultimately converting into customers.

Finally, it’s important to set a budget for your LinkedIn Ads and monitor your spending carefully. This will help you ensure that your advertising efforts are cost-effective and align with your overall sales strategy.

6. Don’t forget to measure

Measuring your results is an essential part of any successful LinkedIn sales strategy. Tracking your engagement and reach allows you to determine what works and what doesn’t, and adjust your approach accordingly.

LinkedIn’s analytics tools provide valuable insights into your profile’s performance, allowing you to track your engagement and reach over time. These tools enable you to see how many people are viewing your profile, engaging with your content, and clicking on your links. When you monitor these metrics, you can identify which content performs well and adjust your strategy accordingly.

It’s also essential to track your conversion rates, which can give you insight into how effective your sales strategy is. This means tracking how many of your LinkedIn connections convert into customers and analyzing what factors may be influencing this conversion rate.

In addition to tracking your analytics, it’s also essential to pay attention to feedback from your connections and customers. Customer feedback will help you identify pain points, concerns, and opportunities for improvement in your sales strategy.

Wrapping up

LinkedIn can be a powerful tool for businesses looking to boost their sales in 2023. By optimizing your profile, connecting with your target audience, sharing valuable content, utilizing LinkedIn Groups, using LinkedIn Ads, and measuring your results, you can build relationships with potential customers and increase revenue.

With these six tips, you can make the most of LinkedIn in 2023.

Predictable Revenue — How to Create a Successful Sales System

Order your copy: AmazonBookshopAudible

Need a Quick Overview of Predictable Revenue?

In the outline below, you’ll find highlights on:

  • The difference between different types of leads (and why it matters)
  • What to do instead of cold calling
  • Prospecting best practices
  • Sales best practices
  • The Predictable Revenue 3 Hour and 15 Minute Sales Process
  • How to increase call effectiveness without call scripts
  • How to create your own sales machine
  • Why specialization always wins
  • How to cultivate team talent
  • How to create alignment within your sales and leadership teams

Whether you don’t have time to read the book, or just need a quick refresher, this predictable revenue summary covers the key concepts you need to know to create your own successful sales system.

Know the Difference Between Seeds, Nets, and Spears

Before attempting to build your own sales machine capable of generating predictable revenue, it’s important to understand the different types of leads coming into your business. Leads fall into three categories: Seeds, Nets, and Spears.

Seeds are the most profitable type of lead, but they require a long-term approach and commitment. Seeds are created by developing happy customers and user groups, publishing helpful content online and on social media, boosting organic internet searches, and optimizing for SEO. All of these elements take time to cultivate, but once they’re in place you’ll enjoy a steady stream of word-of-mouth referrals and positive PR.

Nets generate leads through a one-size-fits-all, cast-it-out-and-see-what-you-catch approach. This style of lead generation is typically used by traditional marketing, including email campaigns, pay-per-click advertising, traditional advertising, and conferences. Nets can generate leads faster, but they still take time and don’t always generate predictable results.

Spears involve highly targeted outbound efforts, and a dedicated amount of human effort and interaction. Because of their time-intensive approach, it’s important to clearly define exactly what makes a lead a good fit. Otherwise, you may waste significant time “hunting” leads that won’t benefit from your offering after all.

The Better Alternative to Traditional Cold Calling

Traditional cold calling techniques involved dialing your way through poorly targeted lists, essentially rolling the dice over and over hoping to increase your odds of finding a good fit. Cold Calling 2.0 improves this process by leveraging technology to create highly targeted lists, using multichannel outreach to create a connection, and cultivating warm leads before you ever pick up the phone.

HOW TO IMPLEMENT COLD CALLING 2.0

Create Highly Targeted Prospect Lists. Using Ideal Customer Profiles, define the qualities and characteristics that make up the top 5-10% of your customer base, meaning the ones who are most likely to purchase at the highest revenue. Then create highly targeted lists of prospects whose companies match the qualities in your Ideal Customer Profile.

Overcome the Biggest Obstacle to Prospecting

The biggest obstacle in prospecting isn’t getting to the decision maker, it’s figuring out who they are in the first place. To overcome this, call low in the company to get information, and email high in the company to ask for a referral to the best person to contact. A referral from above will open the doors to the right person, who is often already expecting your call.

Run Highly Effective Outbound Email Campaigns

Instead of sending mass emails hundreds at a time, have each rep send 50-100 emails per day, a few days each week, to the prospects on your highly targeted list. The goal of these rolling campaigns is to generate 5-10 new responses per day, enough for a rep to handle without dropping the ball.

Emails should be:

  • Text based (not fancy HTML)
  • Brief and easily readable on a mobile device
  • Simple, friendly, and to the point
  • Ask just one easy to answer question

In short, create an email that looks like a quick note from a friend, not a lengthy sales pitch.

Sell the Dream, Not the Solution

Selling the dream, in this case, means to help the prospect create a vision of a dream solution for whatever problem or challenge they are facing, and then to connect your product or service to their key business issues as part of their dream solution.

Ask open-ended questions about your prospect’s business and challenges. Avoid becoming too eager until you’re certain there’s a mutual fit. Until then, your biggest challenge is to stay focused on the prospect’s business and not your own product or service.

Cold Calling 2.0 is best for:
  • Companies who can have at least one person fully dedicated to prospecting, and:
  • A sales automation system/CRM
  • Prospects who use email
  • A proven product or service that has generated revenue
  • Customer lifetime values of $10,000 or more

Will Cold Calling 2.0 work for companies with lower customer lifetime values or those without a dedicated prospecting team? It will, but it may not be as profitable as it will be for companies who are a better fit.

COLD CALLING 2.0 STEPS

Clarify Your Ideal Customer Profile

Define three to five key criteria that define your ideal customer, any red flags to watch out for, the type of ideal contact within that organization, and their core challenges.

Build Your Prospect List

You can DIY lead generation, but it’s better to use a hyper-targeted list creator like LeadFuze and other lead gen platforms to quickly generate lists that match your ideal customer profile.

Run Outbound Email Campaigns

Send 50-100 targeted mass emails a day. Use these emails to generate referrals to the right person in the company, then follow up on the referrals and responses with phone calls. Emails should be plain text, to the point, and ask just one simple question (for a referral).

Sell the Dream

The goal of selling the dream is not to “sell” them on your product or service. Instead, you want to help your prospect visualize a dream solution that will solve their problem, and then help them to connect your product to their issue as part of the solution.

Pass the Baton

Establish what exactly makes a lead qualified, then create and use a clearly defined process to hand off to the Account Executive who will then re-qualify and (ideally) close the prospect.

Ultimately, Cold Calling 2.0 is successful when sales reps use these systems consistently and focus their attention on actions that generate results.

Prospecting Best Practices

Intentionally design your day for success. To maintain enthusiasm, make sure to take a break every 90 minutes, take a full lunch break, and commit to stopping work at a set time every day.

Use these tactics to avoid common prospecting mistakes:

  • Make sure your expectations are realistic. Even short sales cycles can take upwards of two to four weeks.
  • Keep your emails bite-sized and honest, and only ask one question per message. Writing long, overly detailed emails, and/or using gimmicky sales tactics will only hurt you in the long run.
  • Send emails before 9am and after 5pm, and avoid sending on Fridays and Mondays.
  • Go deep instead of wide. Consistent effort with targeted accounts is going to be the best use of your time.
  • Don’t give up too quickly on targets that are a good fit.
  • Don’t linger too long with non-ideal targets that aren’t a good fit.
  • Make sure you’re tracking the right metrics. Don’t just throw activity at a goal; measure actions that are proven to get results.
  • Call low to learn about the company.
  • Email high to get referred down to the right person.
  • Remember you’re a non-threatening researcher, not an insensitive, pushy salesperson.

Carve out time each week for activities that are important but not urgent. Like eating right and exercising, if you don’t make time for something it won’t happen. Don’t fall into the trap of being so busy that you don’t get anything done.

Sales Best Practices

Sales used to be all about promotion, and involved controlling and manipulating prospects just to get a sale. The actual product didn’t matter. But the advent of the internet changed sales forever, putting power in the hands of the buyers.

Great companies and salespeople have recognized this change and switched to using attraction instead. Instead of pushing people toward a sale, attraction is a much gentler and respectful process that is focused on adding real value to the prospect before, during, and long after the sale. This creates long-term relationships, referrals, and goodwill and trust toward you and your company as a whole.

Instead of obsessing about closing, become passionate about helping your customers succeed. Selling with your prospects’ success in mind will help you pull them through a buying journey rather than push them through a sales cycle.

You’ll also want to focus on the decision-making process, rather than putting too much emphasis on the decision maker.

You can do this by asking questions like:

  • How have you evaluated similar products or services?
  • Who is involved in making this decision?
  • What are the most important factors in the purchase decision?

Don’t hold back on building a relationship with the decision maker, just keep your questions focused on learning the process and gathering information rather than instantly closing the deal.

The Predictable Revenue 3 Hour and 15 Minute Sales Process

The Predictable Revenue 3 Hour and 15 Minute Sales Process is based on answering three simple questions to determine fit and the prospect’s willingness and ability to move forward.

In a nutshell, the process looks like this:

STEP ONE: (15 MINUTES)

Connect with the prospect in a quick, 15 minute call. This is the time to ask targeted questions that will answer the question “Is this a waste of time?” If the answer is no, move on to Step Two.

STEP TWO: (ONE HOUR)

Schedule a one hour discovery call with one or two of the prospect’s point people. The purpose of this call is to determine “Is there a fit?” If the answer is no, the process stops here. If the answer is yes, move on.

STEP THREE: (TWO HOURS)

Set up an in-depth, two hour working session to answer the question “Should we work together?” Work together with the client to create a clearly defined and compelling vision that will pull them forward through the buying journey.

The 3 Hour and 15 Minute Sales Process is effective, because by eliminating poor fit prospects at the beginning of the sales process, you’ll be saving time for the prospects most likely to buy overall.

How to Increase Call Effectiveness Without Scripts

Call Scripts have been the gold standard for cold calling, and they have their place, but people are becoming increasingly attuned to canned questions. To address this, use call planning and call flows to increase the effectiveness of your calls without using call scripts.

CALL PLANNING

Consider using the AAA Call Planning technique. This involves making a quick list prior to a call that defines the answers you want to learn, the attitudes you want your prospects to feel, and the desired actions that should occur after the call.

CALL FLOWS

Ideally, you should take a research based approach with prospects, using the first half of the call to learn about their business and needs, and the second half of the call to position your service and value specifically as it relates to their business challenges and needs.

HOW TO LEAVE VOICEMAILS THAT GET RESULTS

Avoid being overly businesslike when leaving voicemail messages. Be warm and sincere, like you would talk to a family member or friend. Speak slowly and clearly, state your full name and phone number at the beginning and end of the message, and give them a clear and compelling reason to return your call. Voicemail is particularly effective when used in combination with email.

How to Create Your Own Sales Machine

A sales machine that generates consistent, predictable revenue involves three key parts: predictable lead generation, a specialized sales development team, and consistent sales systems (because without consistency, predictability is impossible).

9 BUILDING BLOCKS FOR CREATING YOUR OWN SALES MACHINE

  1. Patience. Creating predictable revenue can take a year or more. Keeping this in mind will help you avoid the temptation to throw in the towel before you experience measurable results.
  2. Experimentation. While there are many solid principles you can use to improve your sales results, the reality is that your business is unique. The best way to overcome this is to experiment, use A/B testing, and try different methods evenly across your prospect list and then measure the results.
  3. Prioritize repeatable projects. One-off projects can be tempting, but repeatable processes are where you’ll find predictable results.
  4. Use a CRM. Create a company-wide standard that if it’s not in the CRM, it doesn’t count. Spreadsheets just don’t cut it when it comes to the automation and reporting capabilities of even the most basic full-featured CRM.
  5. Visualize your process. If your sales process has too many steps to be sketched out on a piece of paper or whiteboard, it’s just too complicated. Simplify your process to three to seven high-level steps that answer the following questions: What is the desired outcome? What does the process have to look like to lead to this outcome? How are we already using the process today?
  6. Focus on results. Tracking activity feels good, but activity alone won’t get you where you need to go. Instead, focus on tracking the right activities that directly lead to your desired results.
  7. Track the right metrics. Avoid the temptation to over-build results and dashboards, as this makes it difficult to focus on what really matters. Work with your team to prioritize the metrics that will lead to measurable results.
  8. Pay attention to the handoffs. Problems or issues in the sales process pop up most often in the transitions between teams, so pay attention to the passing of batons within your sales process. Evaluate and redesign how these handoffs occur to minimize friction and reduce the chance of issues and balls being dropped.
  9. Prioritize small improvements. While it’s tempting to make sweeping changes, it’s baby steps taken over time that add up to the biggest results.

Remember, creating a predictable revenue sales machine takes time. Keep your expectations realistic, and give your company the room it needs to grow.

THE MOST IMPORTANT METRICS TO TRACK EACH MONTH FOR EFFECTIVE LEAD GENERATION AND SALES DEVELOPMENT

  • Number of new leads created
  • Number of qualified sales opportunities created
  • Total dollar amount of new qualified pipeline generated
  • Conversion rate percentage of leads to qualified opportunities
  • Total business or revenue, split into new business, add-on business, and renewals
  • Win rates

Tracking the right metrics will give you the data you need to adjust systems and processes over time, fine-tuning them for long-term success.

Specialization Always Wins

Specialization is key to creating predictable revenue within your company. While it might be tempting to lump lead generation, qualification, prospecting, closing, and account management into one general “sales” role, this blending of responsibilities is a huge productivity killer.

When you generalize sales responsibilities, you also run the risk of:

  • Distracted and disorganized sales reps who are spending their time on low-value tasks
  • Less opportunity to grow and develop talent
  • Unclear reporting and messy metrics
  • Lowered visibility into problems and their solutions

Specialization allows each member of the team to do their job with laser sharp focus and less task switching, improving their efficiency and effectiveness.

FOUR CORE SALES FUNCTIONS

There are four core sales functions in any sales team:

  1. Inbound lead qualifications: Qualifying leads from inbound web and phone leads.
  2. Outbound prospecting: Dedicated to proactive business development through developing lists of prospects into highly targeted leads.
  3. Account executives: Quota-carrying reps who close deals.
  4. Account management/Customer success: Dedicated to making sure customers stay successful after the sale.

In many companies, this division of responsibilities includes a Market Response Representative who qualifies inbound leads, a Sales Development Representative (or Business Development Representative) who is responsible for prospecting and qualifying targeted leads, an Account Executive who works the active sales cycle and closes leads, and a Customer Services Representative or Account Manager who nurtures customer relationships after the sale.

As your company grows, these core functions will likely become even more specialized, but they shouldn’t ever become less specialized. If you need to have one person take on more than one sales function, ensure that they’re batching responsibilities and setting aside dedicated time to work each “role.”

WHEN AND WHERE AN ACCOUNT EXECUTIVE SHOULD PROSPECT

It’s important to focus your highest value people on the highest value work. That’s why Account Executives should focus primarily on closing. When they do prospect, it’s best to focus on existing customers and a short, targeted list of vital accounts and channel partners.

When accepting leads from the qualifying team, the Account Executive should re-qualify the lead through a demo or discovery call before accepting it into their own pipeline.

THREE TYPES OF SALES PROFESSIONALS: QUALIFIERS, CLOSERS, AND FARMERS

The four core sales functions can be further divided into three types of sales professionals: Qualifiers, Closers, and Farmers.

As the name suggests, Qualifiers (like the Market Response and Sales Development Representatives listed above) are responsible for qualifying leads early in the sales process.

Closers (Account Executives) take these qualified leads through the active sales cycle, focusing their efforts on nurturing and closing deals. In general, a Sales Development Representative can support two to five quota-carrying Account Executives. In higher-value sales, a 2:1 or even 1:1 ratio of Sales Development Reps to Account Executives can still be VERY profitable.

While often overlooked, Farmers (Account Managers and Customer Service Reps) are also an essential part of the sales process. Ensuring customer success and satisfaction is crucial to creating happy customers who then generate referrals, renewals, and repeat business.

Cultivating Sales Team Talent

Great sales teams don’t happen automatically. Finding great salespeople is one thing, but keeping them engaged and productive is even more challenging. Focus on creating a great company culture that empowers your employees to learn and grow step by step.

HOW TO FIND AND HIRE GREAT SALES TALENT

It can be really challenging to find great sales talent, so often the best course of action is to grow them yourself. Your team should be made up of one part experienced veterans, and three parts young, smart, and adaptable new hires. The best salespeople are the ones who have grown up in your company culture and know your product, prospects, and priorities from the inside out.

Hire people who:

  • Are problem-solvers
  • Listen more than they talk
  • Know how to get things done
  • Understand the challenges and needs of customers in your industry
  • Believe in your product and company
  • Demonstrate personal and professional integrity

As you build your sales teams, be intentional about creating a defined career path so that each member of your team has space and incentive to develop personally and professionally. This will create happy employees, which will result in happy customers and more predictable revenue.

HOW TO KEEP YOUR SALES TEAM IN TOP SHAPE

Invest in your people, especially new hires, with consistent and cohesive training and coaching. For any program to work, your management team needs to be fully committed to consistency and follow through. If your management isn’t committed, your sales team won’t be committed either.

Effective sales training should include:

  • New hire training, including a sales boot camp
  • Internal training embedded into the career path
  • Regular role-playing
  • Self-managed internal training with leadership rotating through each member of your sales team

Implementing regular, consistent training with your sales team is one of the best ways to guarantee long-term success.

Create Sales Team Alignment with Leadership & Management

One of the most common issues for sales teams is misalignment. This can be corrected by careful hiring, training, and ongoing coaching and review.

BECOME A GREAT MANAGER

  1. Hire carefully. Hire for talent and adaptability rather than experience.
  2. Set expectations. Define roles based on desired results, not activities.
  3. Remove obstacles. Prioritize simplicity and clarity to improve productivity.
  4. Inspire your team. Understand what helps each member of your team find their own reasons to excel and achieve their full potential.
  5. Create room for growth. Work for your team by treating mistakes as learning and coaching opportunities, and by being intentional in creating room for career growth.
  6. Review and improve. Make a point to regularly review the previous five steps to look for ways you can improve and change as your company grows.

Being intentional about creating alignment within your sales teams will lead to improved productivity and predictable results.

UNDERSTAND WHAT IT TAKES TO SHIFT FROM ORGANIC TO PROACTIVE GROWTH

While organic growth is based on existing relationships and organic internet marketing, proactive growth involves investing time and resources into new systems, programs, and practices. It takes time, both from trial and error and from the delays and frustrations caused by learning and doing new things.

Understand that shifting from organic to proactive growth is an essential part of creating predictable revenue, but it’s also a process – it’s going to take time, energy, and discomfort. In order to be successful, you need to stay committed, persistent, and patient as you go through the hot coals of transition, whether it takes months or even years.

Predictable Revenue Summary

Creating your own predictable revenue sales machine starts with defining specialized roles and responsibilities within your sales team. Using prospecting and sales best practices, you’ll determine your ideal customer profile and use this to create highly targeted prospect lists. Your dedicated prospecting team of Sales Development Reps will reach out to these prospects using a combination of mass email campaigns using short, friendly emails, and phone outreach using call plans, call flows, and voicemails that get results.

Once leads have been qualified by the prospecting team, they’ll be transferred to an Account Executive whose time is dedicated to nurturing and closing high-value accounts. Eventually, your Account Manager/Customer Service Team will continue to farm these accounts, cultivating happy customers who then generate return and renewal business, along with referrals, reviews, and positive PR.

To ensure your employees are engaged and equipped, you’ll prioritize frequent and consistent training, with clearly defined career paths and room for growth. As you add new members to your sales team, you’ll look for talented and adaptable individuals who are hungry to learn and tackle new challenges. As your sales team grows, you’ll always look for ways to specialize to reduce distractions and optimize your reps’ productivity and performance.

Conclusion

While we’ve packed as much information as possible into this overview of predictable revenue, we’ve only scratched the surface of the book as a whole. As mentioned before, we highly recommend reading Predictable Revenue for yourself – in fact, we frequently recommend Predictable Revenue to our clients.

Buy the book here: AmazonBookshopAudible

Want professional guidance from industry experts? Check out our Sales Team Starter here!

Sales Automation – How to Automate Your Sales Process

If you’ve ever lost a deal because you forgot to send a follow-up email, or you feel like there’s barely any time left for sales after trying to schedule meetings or logging information in your CRM, then sales automation is for you.

In fact, the average salesperson only spends 34% of their time selling. The rest of their time is spent on administrative tasks, such as:

  • Writing emails.
  • Data entry.
  • Prospecting, researching leads, and finding contact information.
  • Attending internal meetings.
  • Scheduling meetings.
  • Training.
  • Reading industry news and researching sales tips.

By automating the small tasks involved in your sales process, your sales reps will have more time to sell and reach their sales goals.

Sales reps aren’t the only ones being held back by administrative tasks. Sales managers also find themselves using their time to complete tasks that could be automated, such as assigning leads to their reps.

In this article, we’ll go over what sales automation really is. After that, we’ll go over 10 ways you can automate your own sales process to maximize its efficiency.

What is sales automation?

Sales automation is the process of streamlining manual, tedious, and time-consuming tasks in your sales process so that your sales reps can focus their time exclusively on selling. This is accomplished with the use of software, artificial intelligence (AI), and other tools.

The tasks that are automated are mostly things like data entry and CRM management tasks that sales reps and their managers would otherwise do manually on a daily, weekly, or monthly basis.

Proper automation of your sales process can improve your sales efficiency in a number of ways:

  • It allows your sales reps to focus more on sales and less on administrative tasks.
  • It can accelerate the sales cycle by expediting repetitive communication tasks like follow-ups.
  • It ensures that sales leads won’t fall through the cracks.
  • It can lead to increased customer satisfaction by reducing response time.
  • It maintains consistent sales data across your organization.

Despite what the name may imply, the goal of sales automation isn’t to replace sales reps.

In fact, the goal is to extract as much value as possible from your sales reps by opening up their day as much as possible to enable them to focus on more important things, like building relationships, improving the sales process, working on new sales methodologies, and giving their leads more personal attention.

If you’re looking into sales automation in an attempt to replace sales reps by blasting out email templates or using autodialers, you’re doing it wrong.

Sales process automation – 10 ways to automate your sales process

Put your LinkedIn prospecting on autopilot

If you’re using LinkedIn for your sales prospecting, there’s a simple way to set it up so that you don’t have to constantly run the same types of searches.

If you have a LinkedIn Premium or Sales Navigator account, you can set up custom filters to get emails from LinkedIn every day, week, or month with new potential prospects.

LinkedIn only sends new profiles, so don’t worry, you won’t see the same ones again and again.

Once you get these emails all you have to do is go through each profile. For each one that’s a fit, get their contact information and put them through your sales cadence.

If you’re the type that likes to fully automate this type of thing, you can do so with a tool called Zopto.

To use Zopto, you’ll need to have an active LinkedIn Premium or Sales Navigator account. Once you create your Zopto account, you’ll use the same filters and data points from LinkedIn Premium or Sales Navigator to tell Zopto who your target markets are.

After you’ve filtered your ideal prospects, Zopto lets you automate different levels of engagement, such as Connection Invites, Sequential Messaging, Free InMails, Twitter Engagement, or Profile Views.

Pretty soon, you’ll find your LinkedIn inbox filling up with new leads on autopilot.

For more info on Zopto, check out this tutorial.

Automate lead enrichment

Lead enrichment is all about finding out everything you can about your prospects in order to properly target your sales pitch to them.

In this case, knowledge is power. The more you know your prospect’s industry and company, as well the challenges and goals they encounter on a daily basis, the better you can tailor your pitch to their needs.

Lead enrichment tools like LeadFuze work well for this kind of thing. LeadFuze is a tool that gathers information from hundreds or thousands of data sources on over 300 million people from over 14 million companies to give you a complete, up-to-date profile of your prospects.

If you’re looking for a specific prospect, you can use their “Account Based” search to gather more information about this individual.

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You can also use LeadFuze to find new prospects using their “Market Based” search tool.

For example, if we’re selling a CRM tool for enterprise companies, we might want to use this tool to search for enterprise level companies that use SalesForce.

image10.png

This would give us a list of qualified leads with all of the necessary data.

If you’re getting your leads through another channel such as LinkedIn Sales Navigator, you can leverage LeadFuze’s database to automatically gather powerful lead enrichment data with their Zapier integrations.

LeadFuze integrates natively (or via 3rd party integration like Zapier) with many CRMs. This means you can tell LeadFuze which leads you’re interested in, and every day it will find new leads for you and automatically place them right into your CRM. Which leads us to…

Create and manage CRM contacts

Many sales teams still create and update their CRM contacts manually. Thankfully, there’s a better way. Most of this can be automated.

For much of this, you’re going to have to get workflow automation capabilities in the CRM you choose. This will enable you to automatically create and edit records for leads who meet a certain criteria.

For example, maybe you want to define a lead as “Qualified” if they have a certain title or role in a company and have read specific articles on your blog.

Unfortunately, this typically comes at a higher price – especially with the more robust CRMs like HubSpot or Salesforce.

If you have a decent sized team or a complex sales process, it’s worth taking the time to fit a more robust CRM into your budget and set it up properly.

However, if you’re operating on a tighter budget, Pipedrive is a good option that has a solid amount of automation for a decent price.

It’s also important to make sure you integrate your various lead sources with your CRM. That might be Facebook ad respondents, new email subscribers, event attendees, or new website leads.

If native integration isn’t available in your CRM for this, you can always use Zapier – a tool that seamlessly connects apps.

Use email templates and automate your sales email outreach

Email templates are a great way to save your sales reps tons of time.

Rather than writing emails to every prospect, templating your emails allows your salespeople to focus only on the important parts of your email outreach campaigns – personalizing the emails and managing replies.

Be careful about overusing email templates. Non-personalized email templates are easy for your prospects to spot (and ignore) and make it harder for emails coming from your domain to avoid spam filters over time.

Finding a good balance between what should be personalized and what should be templated is important. These days, including the person’s first name and company simply isn’t enough. Everyone does that.

You can balance personalization and templating by writing customized opening sentences in your outreach email for each prospect and templating the rest.

You can personalize your opening sentences by noting one of their recent accomplishments, complimenting their work on a recent blog post, or addressing their pain point on a personal level.

By personalizing all of your emails in the same way, you can easily systemize your outreach process.

If you’re in need of some email templates, they’re available in nearly all CRMs – typically in their first pricing tier. You can also find plenty for free online.

You always use the old fashioned way of copying/pasting from a word document, but that can still be pretty distracting and surprisingly time consuming. So it’s probably worth just paying for it.

If you have a decent number of prospects in your pipeline, then it’s probably worth it to pay for an outreach automation tool like Reply or PitchBox. Reply also comes with some LinkedIn automation features, but it’s not 100% fully automated like Zopto.

Many salespeople are using these templates rather than creating their own, so your prospects may get an uncomfortable sense of familiarity from these. It’s worth writing your own templates rather than using the ones available online or via your CRM or outreach tool. Just make sure you give your emails a grammar check before sending them out to avoid embarassing mistakes.

To help you write your own outreach email templates, we put together the infographic below about what makes up a good sales email.

The-Anatomy-of-a-Great-Sales-Email.jpg

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Schedule calls and meetings automatically

The process of scheduling a call or meeting with a prospect can feel like the email equivalent of a tennis match. You send them a time, they send back another, you send another, and so on.

This is extremely inefficient and kills the momentum of your deal.

Fortunately, many CRM tools include this in their free tier. If you’d prefer to use an external tool, you can leverage appointment and meeting scheduling tools like Calendly or Acuity Scheduling to combat this issue.

Simply send your calendar link to your prospect and they’ll see a page like this where they can pick a time that works best for them.

image5.png

Once they choose a time, a calendar invite is automatically sent to both parties.

Scheduling tools can also ask people questions while they’re scheduling a call. These can collect data points such as name, email, company, or the reason for scheduling the call.

Making use of scheduling tools is one of the sneakiest ways to save time on a day to day basis. This type of automation is one of those things that once you have it and start using regularly, it immediately becomes something that you can’t fathom living without.

Automate sales call dialing and analysis

This is only really important for people who do a ton of outbound calling, which is admittedly becoming less of a priority for many companies in this day and age.

However, if you have appointment setters or other types of cold callers, this can be huge as it removes a ton of distractions from your workflow.

The CRM tool Close has an auto-dialer built into it, but it’s not always a feature represented in CRM’s well. If you have a CRM that doesn’t have a built-in auto-dialer, you can always use software that specializes in this such as PhoneBurner, Five9, or ChaseData and integrate it with your CRM via Zapier.

If you’re looking to improve your outbound calling campaigns, then conversation intelligence tools are what you need. These tools let you quickly see summaries of all your calls — both transcribed and analyzed.

Platforms such as Gong, Chorus, and Wingman help with this by pulling out pieces of your conversation (topics you discussed, action items, competitors that were brought up, etc.) to give you insights about your opportunities.

Automate touchpoint tracking

You call a prospect, get sent to voicemail, and log the attempt in your CRM.

Call again the following week, have a short conversation with them, log the conversation in your CRM.

You follow up with an email, log it in your CRM.

Instead of manually logging the process of scoring a deal, you can automate these deal-related activities.

Many CRMs can handle this if they have features like automated email sequencing, tracking email opens and clicks, and automatic call logging.

For email tracking with a CRM, it’s often as easy as BCC’ing a unique address assigned to you by the CRM, and the emails will automatically appear in your CRM. If you’re using email outreach software, you can just set it up to always BCC that address so that the emails sync to your CRM automatically.

If your CRM doesn’t have these features, or you’d prefer to use a tool outside your CRM for something like email outreach, then make sure these tools can be integrated to log deal-driven activities in your CRM.

When it comes to CRM integrations with third party tools, native integrations are best since the developers of both apps got together to make their services work as seamlessly as possible. However, 3rd party integration like Zapier can be just as useful if a tool doesn’t integrate directly with your CRM.

If the tools don’t directly integrate with each other, you can check the available Zapier integrations for the services you’re looking at to see if you’ll be able to link them that way.

For example, let’s say we want to use Close as our CRM, but we want to use a third party automation tool for email outreach.

First, we want to see what sort of things we can do with Close using Zapier, so let’s search for the app.

image6.png

If we then scroll down to their integration details and click “Actions,” we’ll see that there’s an option to update leads.

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If we do the same thing for one of the email outreach tools we might consider, like Reply, we can see if they have triggers that allow us to use Zapier to make changes within our CRM when prospects open or click a link inside an email sent with Reply.

In this case, if we search for Reply, scroll down to the Integration Details section of the page, and click “Triggers,” we can see that Reply has the triggers we’re looking for.

image8.png

This means that we can set up automations in Zapier so that whenever a prospect opens an email, clicks a link, or replies to an email, we can update their info in our CRM automatically.

What you can do specifically to automate your deal management will depend on the complexity of your sales process, but keeping track of these small details can help you attribute specific actions to sales success.

Create documents and proposals automatically

Sales teams spend a ton of time on proposals.

Normally, this is because salespeople have to spend time copying and pasting information from notes, emails, and various other sources to fill in the correct information on the proposal document.

Fortunately, here’s a wealth of excellent drag-and-drop editors that allow you to streamline this process and create beautiful, interactive proposals very quickly!

With many of them, you also get data insights. This means you’ll get an alert when your prospects open the proposals and how long they spend looking at the document (and in some cases, how long they spent looking at each page).

This also means you can further automate your sales process by, for example, scheduling automated emails to be sent within minutes of the prospect opening it.

PandaDoc is a pretty great option for this. They have a free tier that gives you access to e-signs, so you don’t need to pay for alternatives like DocuSign anymore.

If you’re looking to create beautiful full-fledged proposals, then Qwilr is a great option for this. They even have a huge selection of templates you can choose from if you aren’t very design-savvy yourself.

Both of these (and many more) options will integrate fairly well into your CRM and with various workflow automations.

Automate lead rotation

This is most useful for decent sized teams that are used to having a sales manager assign leads manually.

Manually assigning leads takes up precious time that can otherwise be spent on more meaningful tasks. Plus, there’s the danger a lead will slip through the cracks, which definitely hurts your team’s ability to meet the sales quota.

Not only that, but manually rotating leads can increase the amount of time it takes to contact your leads, which can reduce your conversion rate.

According to research from Harvard Business Review, most companies are not responding nearly fast enough to online sales leads.

In fact, if companies did not respond to leads within a five-minute window, they were at a high risk of losing that lead entirely.

Rotating leads is fairly easy when you have a small outfit. You’ll soon notice that, as your team grows, it can become a very time-consuming task that really doesn’t bring too much (if any) added value by doing it manually.

If you spend a lot of time digging through leads and assigning them to your reps, then go for this, but otherwise it’s safe to skip it.

If, however, you are spending a lot of time digging through leads and assigning them to your sales reps, you can set up auto-rotation inside your CRM to assign leads by geographic territory, company size, vertical, or a combination of criteria. If it’s a free-for-all, use a round robin style.

Here’s a video that shows you how to do this with HubSpot.

Automate lead scoring and prioritization

Automating your lead scoring and prioritization is the best way to keep your sales reps laser-focused on the best opportunities.

Since, according to research from MarketingSherpa, most businesses don’t use any form of lead scoring, this alone can give you a leg up on your competitors since the ROI of this is so high.

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This is done by making use of an automated lead scoring system. Lead scoring software uses demographic and behavioral data to determine how qualified a lead is.

This way, salespeople know exactly which leads to prioritize.

Unfortunately, this kind of feature is typically in a higher pricing tier for most CRMs. This means that you need to have great data and a high volume of leads for it to be worthwhile.

The data is especially important since you’ll need to make rules for the leads to be scored. If you don’t have much data, then there’s really not much to score.

However, if you have the data and volume, and qualifying leads is important to you, then this is an extremely valuable form of automation. You end up spending less time speaking with leads who have a lower chance of converting.

If you prefer to use software outside of your CRM, you can do this with marketing automation software like Autopilot or ActiveCampaign. You can even connect these to your CRM with Zapier integrations.

Conclusion

With sales automation on your side, your sales team will be able to accomplish so much more. Implement these systems, and the results will speak for themselves!

Have you set up any automations that have helped your sales team? Let me know in the comments!

If you need further guidance when it comes to setting up automations that will help your sales team, check out our self-paced workshop!

Sales Follow-Up Statistics and Process – The Power of Follow-Ups

Unfortunately, due to fear of rejection, a difficult (or no) sales process, or a lack of sales automation, most salespeople never follow-up with prospects. When emails or phone calls are ignored, 44% of salespeople give up after just 1 attempt, and only 8% of salespeople follow-up more than 5 times.

There are a number of sales follow-up statistics that back up the fact that following up with your prospects should be integrated into your sales process, regardless of your sales methodology. Most notable is the fact that, at any given time, only 3% of your market is actively buying. Another 56% are not ready, while 40% are poised to begin.

To learn more about why following up is so important and how to implement it into your sales process, check out the infographic below.

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35 Sales follow-up statistics

If you’re interested in looking at more data about how following up can improve your sales performance, here are some additional statistics.

Sales follow-up productivity statistics

Productivity is essential in developing a powerful sales follow-up process. Here are some statistics to help you find ways to improve your sales team’s productivity.

  1. On average, 42.5% of sales reps take 10 months or longer to become productive enough to contribute to a company’s bottom line. This is after an average of 10 weeks of training and development (source).
  2. Salespeople only spend 34% of their time actually selling (source). The rest of their time is spent as follows:
    • Writing emails – 21%
    • Data entry – 17%
    • Prospecting, researching leads, and finding contact information – 17%
    • Attending internal meetings – 12%
    • Scheduling meetings – 12%
    • Training – 11%
    • Reading industry news and researching sales tips – 11%
  3. Sales development reps average 94.4 activities per day (source). These activities lead to an average of 14.1 conversations, 16.7 opportunities, and 3.7 deals closed, and are broken down as follows:
    • 32.6 emails.
    • 35.9 phone calls.
    • 15.3 voicemails.
    • 7 social media touches.
  4. The best sales onboarding programs help new sales hires become productive 3.4 months sooner, on average, than firms with low-performing programs – a time-to-productivity that’s 37% faster (source).
  5. Firms that use technology effectively were, on average, 57% more effective at sales training and development than ineffective technology users (source).

 

Sales channel follow-up statistics

The sales channel you’re using can influence the success of your follow-ups. Here’s a look into some sales channel follow-up statistics.

Email

  1. Email marketing has a 2x higher ROI than cold calling or trade shows (source).
  2. 33% of recipients open an email because of its subject line (source).
  3. Email usage statistics indicate that 91.5% of outreach emails are ignored. (source).
  4. 64% of workers make spelling or grammar errors in their emails, so it’s important to do a grammar check on them before sending (source).
  5. Including the recipient’s first name in the subject line can boost open rates by 29.3% (source).

Phone calls

  1. 55% of high growth companies stated that cold calling is very much alive (source).
  2. One study showed that telephone outreach out-converted emails by a significant margin – 8.21% vs 0.03% (source).
  3. The average sales development rep makes 52 calls daily (source).
  4. The average response rate for a voicemail is 4.8% (source).
  5. 80% of calls go to voicemail. 90% of first time voicemails are never returned (source).

Texting

  1. Prospects who are sent text messages have a 40% higher conversion rate than those who don’t receive texts (source).
  2. Texts are better used as a follow-up than an initial point of contact. Texting before having had a phone conversation decreases the likelihood of the prospect ever becoming a lead (source).
  3. Texting someone after having made contact leads to a 112.6% higher lead to engagement conversion (source).

Social media

  1. Sales reps who are active on social media get 45% more sales opportunities than those who aren’t (source).
  2. Sales reps that use social media as a sales channel are 51% more likely to hit their sales quota than those who don’t (source).
  3. 98% of sales reps with more than 5,000 LinkedIn connections meet or surpass their quota (source).
  4. 78% of salespeople who use social media perform better than their peers (source).

Multi-channel selling

  1. Sales development reps that leverage 3 or more touchpoints have 28% higher MQL-to-SQL rates than those who just make a phone call or send an email (source).
  2. Sending emails to leads in between phone contact attempts increases your chance of contacting them by 16% (source).

 

Sales follow-up cadence statistics

A well put together cadence makes following-up very easy for sales reps. Here are some data points about sales cadences to help you build one for your business.

  1. On average, high growth organizations report 16 touch points per prospect within a 2-4 week timespan (source).
  2. The most optimal number of follow-up emails to send is 2-3 (source).
  3. 95% of all converted leads are reached by the sixth call attempt (source).
  4. 44% of salespeople give up after one follow-up attempt (source).
  5. 92% of salespeople give up after no sales on the 4th call. 60% of customers say no four times before saying yes (source).
  6. 50% of buyers choose the vendor that responds first (source).

 

Sales follow-up response time statistics

Sometimes, it takes prospects a while to respond to your follow-up efforts. Here’s some data on that.

  1. In a test of 433 companies, only 7% responded in the first five minutes after a form submission. Over 50% didn’t respond within five business days (source).
  2. Those who attempted to reach leads within one hour are 7x times more likely to have meaningful conversations with decision makers than those who waited even 60 minutes (source).
  3. On average, it takes 8 follow-up calls to reach a prospect (source).
  4. 50% of email responses occur within 60 minutes (source).
  5. If the recipient is going to reply to an email, there’s a 90% chance that it will happen within 2 days of the email being sent (source).

Looking to create your own follow-ups? Check out our Sales Team Starter here!

10 Ways to Find Anyone’s Email Address

Over the years, I’ve sent thousands of emails and have leveraged dozens of different methods for finding email addresses.

After doing this for so long, I’ve narrowed down my list of ways to find email addresses to these 10:

1. Use email lookup services

If you have the budget and are looking to automate your sales process, email lookup services are the easiest way to find someone’s email address.

There are lots of tools available. Some are better than others, but they all work in the same basic way. Just input a name, website, or both, and they’ll give you what you’re looking for.

With some services, you can even find email addresses using LinkedIn URLs.

Here are some of the most popular of these services with a breakdown of what they offer:

  • Voila Norbert
    • 50 free searches total as a part of your trial.
    • Paid accounts start at $49/month for 1,000 searches.
  • Hunter
    • 50 free searches per month
    • Paid accounts start at $49/month for 1,000 searches/month
    • Search for email addresses using a domain, a person’s name, or both.
  • Find That Email
    • 50 free searches per month
    • Paid accounts start at $29/month for 500 searches/month.
    • Use their Chrome plugin to find email addresses from social network profiles on Facebook, Twitter, and LinkedIn.
  • RocketReach
    • Paid accounts start at $75/month.
    • Includes options for phone number lookups.
    • Plug in LinkedIn URLs to find the email address of a specific LinkedIn profile.
  • Clearbit Connect
    • A Chrome extension that gives you 100 free lookups per month.
  • Snov.io
    • 50 free searches per month.
    • Paid accounts start at $29 for 1,000 searches per month or 500 bulk searches per month.
    • Available as a web app or Chrome extension.
  • Contact Out
    • This service is supposedly the most accurate on the market. By their own claims, they’ve found 75% of emails in the western world.
    • Their Chrome extension lets you easily find email addresses based on LinkedIn profile pages.
    • Pricing isn’t publicly available.
  • FindThatLead
    • 50 free searches per month.
    • Paid accounts start at $49/month for 5,000 searches/month.
  • AeroLeads
    • Paid accounts start at $49/month for 1,000 searches/month.
    • Searches include phone numbers, full name, company name, title, and URL.
  • Name2Email
    • A completely free chrome extension that gives you unlimited searches per month.
    • No bulk email search features.

Even though these services are great, they aren’t perfect. Sometimes, you’ll enter a URL and get no results.

Other times, they’ll only give you email addresses that are simple guesses or are no longer valid.

 

2. Guess and verify

Most email addresses follow one of many common formats.

Because of this, you might be able to find anyone’s email address as long as you have their first name, last name, and website domain.

Here are the most common email address formats:

  • First name (nick@theirc.me)
  • First name + last name (nickrubright@theirc.me, nick.rubright@theirc.me)
  • First name + first letter of their last name (nickr@theirc.me, nick.r@theirc.me)
  • First letter of their first name + last name (nrubright@theirc.me, n.rubright@theirc.me)
  • Initials (nr@theirc.me)

This is great, but formatting an email address into all of these formats would be time consuming.

Instead, you can use Email Permutator from Metric Sparrow to generate email addresses in these formats.

 

Once you have this list, you can throw these email addresses into an email verification tool like Neverbounce or Zero Bounce to see which of them (if any) exists.

 

3. Reach out on Twitter

Twitter is a great way to reach people with short messages.

The downside here is the fact that the messages are limited to 280 characters.

If 280 characters isn’t enough for what you’re trying to tell them, simply ask for their email address. Lots of people do this with a good amount of success.

To have success with this, make sure you use a real, personal Twitter profile and give them a compelling reason to respond.

In any case, engaging with your prospects on social media is smart to do before sending initial or follow-up emails.

 

4. Use Twitter’s advanced search features

Since many people are asking for email addresses on Twitter, that means lots of people are sharing them, too!

You can use this behavior to your advantage with Twitter’s advanced search.

When people share their email addresses in Tweets, they often attempt to hide them from bots by replacing “.” and “@” with things like “dot” and “at,” or by separating the parts of their email with spaces.

So when using Twitter’s search, you can use words like “email,” “me,” “contact,” “reach,” “dot,” and “at” to find times they may have shared their email address in a tweet.

If you want to search for exact phrases, like “email me,” just surround that phrase in quotes.

 

5. Leverage Google search operators

Using Google, you might get lucky by typing your prospects name and “email address” into the search box.

Unfortunately, if your prospect has a common name, this may be difficult. This is where Google search operators can come in handy.

Basically, search operators are a way to further filter your search results in Google. For example, if you put “site:irc.me” into your search, it will only show results for that domain.

You can use some of these to your advantage when looking for email addresses.

Here are some examples of search strings you can use to find email addresses in Google:

  • [name] + email (or) email address
  • [name] + contact (or) contact information (or) contact me
  • [name] + email
  • [name] + contact

If you know what site your prospect is a part of, try these:

  • site:companywebsite.com + [name] + email
  • site:companywebsite.com + [name] + contact
  • site:companywebsite.com + firstname.lastname [at] companyname.com
  • site:companywebsite.com + firstnamelastname [at] companyname.com
  • site:companywebsite.com + firstname [at] companyname.com
  • site:companywebsite.com + firstname_lastname [at] companyname.com

If these don’t prove successful in Google, try another search engine. Different search engines use different algorithms, meaning the results will be different.

 

6. Contact them through their email list

If the person you’re trying to contact has a website or blog, you can often reach them through their email list.

Usually, these emails are sent out using their personal email address at this domain.

This means that when you get emails about new blog posts from this email address, you can respond to it and they’ll get your email!

This can be a great way to build relationships.

Here’s an example of how I did this to connect with Neil Patel:

All I did was sign up for his newsletter, and when I noticed a typo in the article he sent out, I replied to the email.

Granted, I wasn’t pitching him anything here, but this is just to show that the concept works.

Keep in mind that, sometimes, these emails will be sent out from generic email addresses like newsletter@domainname.com or similar email addresses.

If you reply to these, your response might still forward to the contact’s personal email address, so it’s still worth a shot.

 

7. Ask for an introduction through their generic email or contact form

Most big websites and companies have generic email addresses listed on their site (such as info@domainname.com) or have contact forms on their site.

Usually, emails sent through these are handled by assistants or the company’s support team.

So to get in contact with the right person, just send a simple message through this channel asking for an introduction. Something like this will work:

For best results, it’s best to use a signature in your email that clearly describes who you are. If you’re using VA’s to collect contact information for you, make sure their signature mentions the fact that they work for you.

 

8. Check about us, contact, or author pages

Sometimes, finding an email address really is as simple as looking for the right page on your target’s website.

Many companies will list email addresses on contact, about us, or meet the team pages.

If the site is content heavy, they may even have author pages that contain the author’s email address.

Sometimes, finding these pages directly on their website can be difficult. If you’re having a hard time finding them, you can try typing the following search strings into Google:

  • site:example.com about
  • site:example.com contact
  • site:example.com team
  • site:example.com + your contact’s name

While I’ve found using Google to be the best approach for this, you can also try typing these common URL formats into your browser:

  • example.com/contact
  • example.com/contact-us
  • example.com/contact-me
  • example.com/about
  • example.com/about-me
  • example.com/about-us
  • example.com/team
  • example.com/our-team
  • example.com/meet-the-team

 

9. Use Facebook

When people set up a Facebook page, they often enter as much information as they can and then forget about it. This includes email addresses.

The email addresses they entered can usually be found on the “about” section of their Facebook page:

Since Facebook blocks web scrapers, this method can even work when the email finding tools mentioned above, like Hunter or Rocket Reach, don’t find anything.

 

10. Ask people in your network for referrals and introductions

If the person you’re trying to reach is on LinkedIn (as they probably are) you can check to see if someone in your network is connected to them.

Just pull up their LinkedIn profile and look for mutual connections in the “Highlights” section of their profile page.

Once you see which of your contacts might be able to connect you, shoot them an email or LinkedIn message and ask for an introduction.

In addition to asking for introductions to specific, targeted prospects, you can also use referrals as a way to expand your prospect list to gain more opportunities.

This is usually best done after you’ve delivered some kind of value.

For example, after writing a guest post for a site I often ask the editor of the site if they can refer me to anyone else who’d be interested in accepting a guest post from me.

If you’ve added lots of value over the course of your engagement, they’re often more than happy to help.

 

Did I miss anything?

There you have it – 10 ways to find anyone’s email address.

Just be sure to use them responsibly.

Looking for more? Check out our Sales Team Starter!